Touch Points

The current restaurant management  model is archaic (Crap) I have literally worked for a chain concept that surprisingly is still in business that operated with the mentality, I am totally not kidding, the motto repeated often when ever the Regional VP came waltzing in talking about his golf game.

” Work Harder Do More”

I call this Stupid Management 101. This an archaic non competitive draconian mindset that says to  you as the manager / employee you are not relevent or valued in our business.

Typical seagull management style is used to get conformity to the systems and performance short term. The higher ups in at home office are essentially saying We are smarter then you and you are dependent on us for your lively hood and our leadership to make decisions. Stupid Management. Seagull management will inherently fail long term typically within 3-12 months you unit level managers will get burned out and move on. The threat of losing your job becomes less and less as a true american is forced to deal with short cited home office abusive style of management.

Image at the semi-annual general manager meeting when his replacement told the congregation that 50% of you will not have your jobs in 6 months. There is a real performance enhancing speech. Will call him Stewart, Stewart Pedaso, Stu for short!.

Well Stu went to far and got 86′d for taking an already struggling chain even further into the toilet. Did take the board to long to figure out hey maybe we need to throw the seagull some Alka Seltzer and save ourselves some HR headaches and find another replacement.

The downward spiral has not stopped check out mikes latest post entitled “Revolutionary Restaurant Service”

Restaurant Owners you are in a much better position to compete against the chains, do not ever doubt it, ever! You are entrepreneurs that have put your reputation on line and risked all, to work your butts off and do the seemingly impossible. The chains cannot hold a candle to your operation. Take risks, treat your people right be the employer of choice and you will only attract the best and brightest talent. Innovate the chains cannot, build Fans, the CFO’s get in the way. Have fun!